Nov 01, 2013
By Dale Goldhawk
11:15 am ET | Phil Edmonston
12:15 pm ET | Linda Haslam-Stroud
GUEST – Phil Edmonston, Canadian car Guru,
TOPIC – HIS BOOK / The Art of Complaining
INFO – Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field.
The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada’s best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada’s toughest customer
Phil Edmonston -author of 125 best-sellers dealing with consumer rights and the automobile industry.
GUEST – ONA President, Linda Haslam-Stroud
TOPIC – NURSES FIGHT BACK AGAINST STEREOTYPING – Nurses have a PR problem.
INFO – That’s the view of the Ontario Nurses’ Association, which is fed up with the “negative” image of nurses seen in the media – where they are too often portrayed as a profession of ” ‘doctors’ handmaidens,’ ‘battleaxes,’ and most prominent of all, ”naughty nurses.’ ”