GFB Podcast Fiona Crean - February 19th

Feb 19, 2014

By Valerie Massie

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Fiona Crean, Ombudsman for the City of Toronto, says 70 percent of the problems handled in 2013 related, in part, to poor communications—what she calls a “disturbing trend.” That percentage was only 40 in 2011 and 55 percent in 2012.

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