Sep 19, 2018
By Michael Kramer
A J.D. Power survey says passenger satisfaction has improved in two years – at Canada’s three largest airports.
Vancouver International’s score rose five points to 781 on a 1,000-point scale – measuring satisfaction with check-in; food, beverage and retail; accessibility; terminal facilities and baggage claim.
Montreal’s Pierre Elliott Trudeau International Airport scored 774 – up from 760 in 2016.
Toronto’s Pearson International Airport received 761 points, up from 745 two years ago.
Overall airport satisfaction at North America’s 64 largest airports reached a record high of 761 points – 12 points higher than in 2017 – and 30 points above 2016 when Canadian airports were last measured.
The survey finds that Increased scores are primarily driven by higher satisfaction with food, beverage, retail and security checks.