Mar 16, 2015
By Kim O'Hare
Some Rogers Wireless customers could be getting a pleasant surprise. Rogers Communications Inc. has reached an agreement with the Competition Bureau that will have the company issue $5.42 million in refunds and credits to mobile phone customers who paid for premium text services they didn’t want to buy.
The bureau’s investigation found that Rogers either made, or allowed, “false or misleading representations to customers in advertisements” that appeared in pop-up ads, apps and on social media.
The refunds cover services provided by two companies MMS, between Jan. 1, 2011 and Sept. 30, 2012 and Jesta Digital between Jan. 1, 2011 and Aug. 31, 2013. Rogers acted as billing agent for both operators, which charged fees for various gaming services such as Mind Quiz, Joke a Day and ringtones.
The Competition Bureau said Rogers charged fees to its customers from third parties for services that “they did not intend to purchase and for which they had not agreed to pay.’
Refunds will be automatically issued to current Rogers wireless subscribers, while former customers will be contacted by Rogers with details about the refund process.