Jul 11, 2022

By Steve Kee

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The head of the Canadian Federation of Independent Business says some small businesses lost thousands of dollars Friday, when a Rogers Communications Inc. outage hampered their internet and phone services.

Dan Kelly says the outage was frustrating for small business owners who were unable to process online orders, use food delivery apps and even process debit or credit card transactions because Interac was using Rogers.

Kelly feels business owners should be given a free month of Rogers service to make up for the losses that came just as companies were trying to recover from the COVID-19 pandemic.

Rogers CEO Tony Staffieri has apologized for the outage that lasted almost all of Friday and stretched into the weekend for some. He promised customers would be credited for the downtime.

Canadians seem to be calling for more transparency from the telecom giant, and the government, on the cause of last Friday’s outage.

Today on Fight Back with Libby Znaimer on Zoomer Radio, Dr. Richard Leblanc, Professor of governance, law and ethics at York University, said the country deserves more accountability and openness with the dialogue.

He also says there needs to be more diligent government oversight of the telecom industry as it plays such an important part of our everyday lives.

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