Apr 26, 2022

By Christine Ross

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A Toronto chiropractor’s ordeal in getting a passport is highlighting the frustrations of many Canadians who are booking trips abroad again as the pandemic winds down leading to a surge in demand at Passport Canada offices.

Dr. Ali Kheradmand, who is planning a vacation for the first time in three years, tells Zoomer Media he had to drive 40 minutes to Mississauga where he stood in line for over nine hours.

“Everyone online was saying you need to get there early or you won’t get a ticket, it’s on a first-come-first-serve basis” says Kheradmand. “I got there at 5:30 and the line had wrapped around the building already and I was number 61 when they passing out tickets, I waited in the line, and I was served at 3 p.m.”

Conservative M-Ps are demanding to know why lineups are so long and delays are forcing people to cancel trips.

Service Canada Minister Karina Gould says they’re doing everything they can by hiring an additional 500 passport officers, and asking staff to work overtime.

The federal agency hopes process passports within 20 business days for mail-in applications, but right now the wait is averaging 26 days..and those who plan to travel within the next month have been pushed to the front of the line.

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