Oct 11, 2016
By Christine Ross
Samsung has stopped production of its newest smartphone amid reports some batteries are overheating and exploding–the same problem that prompted an earlier recall. Canadians with the Galaxy Note 7 smartphones are scrambling to find an alternative phone. The company told customers to shut off the devices because of safety concerns. Analysts predicted the original recall would cost Samsung a billion dollars, but that number has now climbed to 17-billion. Authorities in the U.S and South Korea are still investigating why the replacement Note 7 phones that Samsung equipped with safer batteries are catching fire. One official said the replacement phones may have a defect that is different from the first issue that prompted the original recall. Samsung will offer a full refund or replace the Note 7 with any other model of Samsung phone.