Dave’s Corner Garage Podcast – July 16th, 2011

On this edition of Dave’s Corner Garage, Dave Redinger and Alan Gelman welcome Anne Marie Thomas from InsuranceHotline and answer listener questions.

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One Response to Dave’s Corner Garage Podcast – July 16th, 2011

  1. Valerie Dixon says:

    Good morning Dave,

    I called your show on July 16, asking about the a/c alternative offered on-line for my daughter’s car and you gave me a positive response. I thought you’d like to know what happened.

    The product is Duracool. I searched it online and found too many choices and so e-mailed Duracool, seeking advice as to which specific kit I should buy. I got a very prompt response from Larry Parkinson at Duracool, who gave me the advice I needed. I wrote back and confessed that while I enjoy DIY projects, I was uncertain about tackling this one. His response was to invite me to come to him in Richmond Hill and he would show me and my daughter how to do it. I thought that was very generous and accepted his offer and we made an appointment, on a Sunday afternoon (his free time!).

    A couple of days before, I went into PartSource in Scarborough, looking to buy the kit. There, Peter told me that due to their franchise commitments, they didn’t carry Duracool; only Red Tek and that they were the same. I explained that I was meeting with Larry and didn’t think that it would be fair to bring his competitor’s kit. At this point, Peter told me that actually he could selll me Duracool (which I don’t really understand, but it’s not important to my story) and offered to show us how to install it, right then and there. His colleague, Dave, came out to the car and virtually did the whole thing for us. The process was very simple; the hard part for us would have been locating the proper contact point.

    Then I e-mailed Larry and told him that he was off the hook, and repeated how grateful I was to him for his kind offer.

    Anyway, long story short. The Duracool is working beautifully, for astonishingly little money. The exceptional customer service that we experienced, both with Larry of Duracool and Peter and Dave of PartSource, is regrettably too rare. Larry, Peter and Dave should all be very proud of themselves. It’s a pleasure to commend them.

    Thank you too, for the free car wash coupon. Unfortunately, it’s too far out of the way for me, but I’ve sent it to a friend who lives in the area, and I know it will be appreciated.

    Keep up the good work! and thanks again.

    Best,

    Valerie Dixon