MAY 6 2021-MENTAL HEALTH WEEK & CUSTOMER SERVICE DURING COVID-19
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MENTAL HEALTH WEEK: HOW’VE YOU BEEN FEELING?

Libby Znaimer is joined by Dr. Steve Joordens, professor of psychology at the University of Toronto and Dr. Thomas Ungar, Psychiatrist-In-Chief at St. Michael’s Hospital and Associate Professor of Psychology at the University of Toronto.

It is mental health week. It has undoubtedly been a difficult year for most, if not all, of us as we have been figuring out ways to navigate this pandemic. Our psychologists weigh in on the latest news and share a variety of mental health tips. And some listeners call in to share their own mental health stories during COVID-19.

CUSTOMER SERVICE CHALLENGES DURING COVID-19

Libby Znaimer is joined by Ellen Roseman, a consumer advocate and journalist as well as Shaun Belding, CEO of the Belding Group of Companies that focuses on helping organizations create outstanding customer experience, dynamic leaders and engaging workplaces.

During the pandemic, online shopping has become ever more prevalent. But customer service often continues to remain sub par. Many consumers with orders gone wrong or bad customer service experiences are even taking to social media in order to call out the retailers and in an effort to reach a more positive outcome for their situation. As the world turns more and more towards virtual commerce, can we expect companies to step up and invest in their customer support to meet the demand and offer better quality transactions? Our consumer experts weigh in.

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