Oct 31, 2018
By Michael Kramer
Ontario’s ombudsman says his office has received more than 1,000 complaints about the province’s online cannabis store – since it launched earlier this month – and Paul Dube says he’s set up a team to deal with the flood of concerns.
He says the most common complaints have involved delayed deliveries, poor communication with customers and billing problems.
The online store is currently the only legal retailer of cannabis in the province – because private retail brick-and-mortar stores are not due to open until April next year.
The store warned on its website last week that delivery times for orders may be longer than expected – due to “unbelievably high demand” – and labour action at Canada Post.