Jul 16, 2018
By Michael Kramer
The C-R-T-C says it will open hearings in October into misleading or abusive sales practices – by Canada’s telecommunications companies.
The broadcast and telecommunications regulator is asking consumers – and current and former employees – to come forward with their personal experience of problems – and is also inviting written input.
The regulator says it especially wants to hear from consumers who are vulnerable – due to their age, a disability or a language barrier.
The C-R-T-C inquiry was set in motion by a federal cabinet order last month.
It will look closely at incomplete, unclear or misleading information provided to consumers – in addition to aggressive sales practices – such as selling unsuitable products to ill-informed people.