OTTAWA ORDERS INVESTIGATION INTO ALLEGED 'AGGRESSIVE' TELECOM SALES TACTICS
Jun 14, 2018
By Bob Komsic
After more than 200 current and former telecom employees; mostly at Rogers and Bell, disclosed using misleading pressure sales practices, Ottawa’s ordering an investigation.
The Canadian Radio television and Telecommunications Commission, the industry regulator, is to investigate and report on alleged ”misleading and or aggressive” sales practices by the largest telecom companies.
One Rogers employee’s admitted to not telling mostly older customers about added fees and to sneaking extra products or services onto a bill.
The CRTC has until the end of February to complete its investigation and propose potential solutions.