Jan 08, 2018
By Michael Kramer
A non-profit group has made a formal request to the Canadian Radio and Telecommunications Commission – asking the broadcast regulator to begin a public inquiry – into the sales practices of Canada’s big telecom service providers.
The Ottawa-based Public Interest Advocacy Centre wants the CRTC to investigate recent media reports about high-pressure sales tactics used by least one major company.
The Centre’s executive director John Lawford makes reference to a CBC investigation that suggested older adults are especially vulnerable to accepting services that they may not want – or to accepting free trials – that will become billed services unless they are cancelled.
Lawford says the inquiry would serve a similar role as an ongoing probe into banking sales practices – which is being conducted by the Financial Consumer Agency of Canada.