May 24, 2013
By Michael Kramer
After a backlash over outsourcing, the Royal Bank now says it won’t send work offshore just to save on salaries.
The bank has released a new supplier code of conduct that says it will only send work to offshore suppliers when their scale, technology or knowledge provides capabilities the bank cannot duplicate here.
It also says suppliers must not hire foreign workers from outside of Canada when a worker eligible to work in Canada is available.
R-B-C faced fierce criticism earlier this year over an outsourcing arrangement with a supplier that used temporary foreign workers.