Sep 21, 2023
By Jane Brown
How was your latest experience travelling through Toronto’s Pearson Airport?
According to a new North American airport satisfaction survey, Pearson International is ranked the second-worst largest airport on the continent for overall traveller satisfaction.
In fact, Canada’s busiest and largest airport ranked 20th out of 21 mega-sized airports across North America.
The annual survey conducted by JD Power makes its rankings based on a variety of factors including terminal facilities, airport arrivals and departures, baggage claim, security check, and food services.
Only Newark Airport in New Jersey ranked lower than Pearson